Terms & Conditions:


Privacy policy

Reface Industries respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your order, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside Reface Industries with your consent, as required by law or to protect Reface Industries, its customers, or the public, or with companies that help Reface Industries fulfil its obligations with you, and then only with partners who share Reface Industries’ commitment to protecting your privacy and data. At any time you may contact Reface Industries with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

Privacy and Data Security

At Reface Industries, your right to privacy and data security is a primary concern. That’s why, when you visit Reface Online Client Ordering System, we help you maintain control over your personal data on the Internet. At any time you can call Reface Industries and ask for full disclosure of all information we have stored on you. We have provided this system to allow you to view all of your transactions with Reface Industries. It is important to note that we do not store any of your credit card details online, or on any of our internal computer systems, we do this to provide you piece of mind that your credit card details are secure. All paper based credit card authorisations are stored in a secure filing cabinet with access limited to accounts staff only. Although this means you have to give us your credit card details each time you place an order, we believe this system to be the most secure method of preventing credit card fraud. For further security we provide 128 bit encryption for all your transactions with the Reface Online Client Ordering System. This means that all data passing between your computer and our web server is encrypted to a very high level, meaning no one can monitor your dealings with Reface Industries. All accounts are password protected with further safeguards built into the system to prevent fraudulent use of your account.

Reface Industries’ Privacy statement discloses the privacy guidelines for the entire domestic Reface Industries Web site, though more specifically the Reface Online Client Ordering System. The guidelines at this site are applicable only to this domestic Web site and do not extend to any external site linked from reface.com.au.

Reface Industries only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

Register on reface.com.au
Place an order
Subscribe to a newsletter or a mailing list
Request assistance from our System Support
Email a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.

Reface Industries only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Reface Industries. Among other things, we want to help you quickly find information on reface.com.au and alert you to product upgrades, special offers, updated information and other new products and services from Reface Industries. Agents or contractors of Reface Industries who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Reface Industries. Reface Industries may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, Reface Industries may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Reface Industries reasonably believes it is necessary to do so to protect Reface Industries, its customers, or the public.

You can opt-out of receiving further marketing from Reface Industries at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Reface Industries (or agents working on behalf of Reface Industries and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information.

Reface Industries will not disclose your personal information to any outside organisation for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Reface Industries for the purpose of performing services for Reface Industries.

Internet Commerce

The Reface Online Client Ordering System at reface.com.au is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Reface Industries is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Privacy and Data Security above for details on these security measures). It has always been a Reface Industries practice to contact customers in the event of a potential problem with your service order or any normal business communication regarding your order.

Customised Experience

We use technology to help us deliver customised visitor experiences. At Reface Industries, we do not use “cookies” to gather information from you, although our system may be able to ascertain what Operating System and Internet Browser you are using by other means. Our use of this technology does not mean that we automatically know any information about you. Reface Industries has no desire or intent to infringe on your privacy while using the Reface Industries.com site.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to reface.com.au are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Reface Industries cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Children’s Privacy (Age 12 and Under)

Reface Industries takes children’s privacy seriously.

Reface Industries does not seek to collect personal information about children through its Web site. Reface Industries does not condition a child’s participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honour that request.

Other Web sites

Reface Industries’ Web site contains links to other Web sites that are not operated by Reface Industries. Reface Industries is not responsible for the privacy practices of the Web sites that it does not operate.

Contact Reface Industries

Reface Industries Pty Ltd is the sole operator of the Reface Industries Web site. If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:

Reface Industries Pty Ltd
Attention: Privacy
107 Kew Street
Western Australia 6106

Reface Industries wants to help you keep your personal information accurate

You can request the individual information that Reface Industries has collected by submitting a request here. To view or edit the information that has been stored online, please visit the Details Section of the Reface Online Client Ordering System of the Reface Industries Web site.

Effective Date: January 1st 2004