Feedback from our valued customers.

Our Customers Think:

We just wanted to say thanks for our lovely Hybrid unit – it is proving to be extremely popular with staff, I don’t think we’ve cleaned this many discs in a long while!  The results are fantastic and the machine is so much easier and quicker to use. we really can’t believe the difference it has made!

Vicki Hutchinson

Library Manager, Mount Gambier Library

Thanks so much for your assistance during the problems we had with our disc repair machine. I was pleasantly surprised by the excellent service with your continual follow up and genuine desire to make sure we had a machine that worked.

Ben Poole

Operations Coordinator, Victor Harbor Public Library

We love our new machine!


Kate King

Acquisitions Officer, Adelaide Hills Council

You guys give the best customer service and advice, and have endless patience.

Thank you again.


Beverley Nye

Learning Resource Officer, Durack Institute of Technology

Thank you so much for getting in touch with me regarding our recent purchase of our disc cleaning machine.

As I explained this machine is wonderful, particularly in comparison to the previous model. We are extremely happy with its performance. Unlike the previous model which needed its own room due to the loudness, this machine is quiet enough to have in the library. This enables us to clean as items are returned.

I have also been very happy with the customer service provided by Reface. You have all been extremely pleasant and followed up to ensure that we are satisfied with our purchase, this is quite refreshing and displays excellent customer service, in my opinion.

Thank you once again to all your team.


Lesley DuBois

Coordinator Library Services, Shire of Roeborne

Dealing with Reface has been a positive experience and I would recommend the company to anyone requiring information and support regarding disc cleaning machines.

I originally asked for assistance with the repair or replacement of an existing broken Elite 60 machine. Jamma Anderson was prompt in reply and helpful with my request. We had the machine repaired and it was delivered back to us very quickly. When it appeared that the machine was going to need ongoing repairs Mark White was very prompt in supplying us with a reasonable quote for a VMI2550i machine and was polite and helpful when approached with questions.


Kay Weaver

Regional Librarian, Shire of Northam